At Mylah Journey, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help with a straightforward returns and refund process.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, the item must:
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Be unused and in the same condition that you received it
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Be in the original packaging with all tags, accessories, and documentation included
How to Request a Return
To initiate a return, please contact us at [email protected] with the following details:
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Order number
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Reason for return
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Photos (if the item is damaged or defective)
Our team will respond within 2 business days with further instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping service, as we cannot guarantee receipt of items sent without tracking.
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5-10 business days.
Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original and place a new order.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale
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Gift cards
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Used or damaged items not due to our error
Late or Missing Refunds
If you haven’t received a refund after 10 business days of confirmation, please:
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Check your payment account again
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Contact your payment provider
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If the issue persists, contact us at [email protected]
Contact Us
For any questions or assistance with your return, reach out to us at:
Email: [email protected]