At Mylah Journey, we are committed to delivering your order with care and efficiency. We strive to ensure that each package arrives in excellent condition and in a timely manner.
Order Processing
All orders are processed within 1-2 business days after confirmation. You will receive a confirmation email once your order has been successfully placed and is being prepared for dispatch.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and carrier details. This allows you to follow your package every step of the way.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight or volume of your order. Any applicable fees will be clearly displayed before payment is completed.
Delivery Partners
We work with reliable local and international logistics providers to ensure your package is handled with care and reaches your doorstep safely.
Undeliverable Packages
If a package is returned to us due to incorrect address information or failed delivery attempts, we will contact you to arrange a reshipment. Additional shipping charges may apply.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery at [email protected] with your order number and photos, and we will work to resolve the issue promptly.
Contact Us
If you have any questions regarding your shipment, please contact our customer support team at:
Email: [email protected]